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Customer Service Representative   

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United States of America, Georgia, Georgia

Sector:

Insurance

Role:

Customer Service

Date of last update: 06/07/2024

activities 

Job description

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DUTIES & RESPONSIBILITY:

- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools 
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers

Requirements :

Minimum 2 years customer service experience
Excellent customer service and listening skills with a genuine passion for helping others
Strong technical and problem solving abilities
Excellent communication and telephone skills
Strong computer skills including MS Office (Outlook, Word, and Excel).

Can you handle these duties if trained towards it ?

More details

Will manage other people: Yes

Type of contract: Permanent job

Career: Employee

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